Frequently Asked Questions
About How Long Does Shipping Take?
Our shipping is done with UPS. Check this chart for estimated shipping time.
How do I get a quote or place an order?
Easy! Reach out with what you’re looking to make, how many you need, and any artwork or ideas you have. We’ll help you choose the right products and decoration methods, put together a quote, and walk you through the process. You’ll get an artwork proof to approve before anything goes into production.
Is there a minimum order?
Minimums depend on what you’re ordering and how we’re decorating it. Screen printing minimums tend to start at 24 items, embroidery and DTF don’t really have minimums, but pricing is based on quantity. Let us know what you’re looking for, and we’ll help figure out the best option for your quantity and budget.
How much do custom shirts cost?
Pricing depends on the garment, quantity, artwork, number of print colors, and decoration locations. Larger orders typically bring down the cost per piece. We offer everything from budget-friendly basics to premium heavyweight and garment-dyed apparel, so there’s usually an option for just about any project.
How long does an order take?
Our standard turnaround is typically 10–15 business days, depending on the project and production schedule. This clock starts when the order is paid, not when the conversation starts. If you have a deadline or upcoming event, let us know right away. Rush orders may be available depending on our schedule.
Can I reorder something I’ve ordered before?
Absolutely! We keep artwork on file to make reordering easy. Just let us know what you’d like to reorder and whether anything needs to change.
What’s the difference between screen printing, DTF, and embroidery?
Screen printing is a great choice for larger quantities, bold designs, and long-lasting prints.
DTF (Direct to Film) works well for detailed, full color artwork and smaller quantities without needing separate screens for each color.
Embroidery gives hats, polos, jackets, and other apparel a classic, professional stitched look.
Not sure which is best? That’s what we’re here for. We’ll recommend the method that makes the most sense for your project.
What kinds of products can you customize?
A lot more than just T-shirts! We offer hoodies, hats, polos, jackets, workwear, tote bags, and all kinds of apparel. We can also help with stickers, banners, patches, tumblers, promotional products, and more. If you’re looking to put your logo on something, there’s a good chance we can help.
What apparel brands do you offer?
We work with a wide range of brands, including BELLA+CANVAS, Comfort Colors, Stanley/Stella, American Apparel, Gildan, and many others. Whether you’re after an affordable everyday tee or something more premium, we’ll help you find the right fit, feel, and price point. Samples may be available if you’d like to check out a garment before ordering.
Can I supply my own garments?
The short answer: We prefer that you don’t. In special cases if we have a working relationship, we will allow it, but generally we say no. We like to work with brands and styles that we know and trust will print well. If we order the garments, we can make sure the items are prepared for print with fewer issues and headaches.
Do you offer specialty printing?
We sure do. Beyond traditional screen printing, we offer options like water-based and discharge printing, simulated process printing, oversized prints, and specialty effects like puff or glow-in-the-dark inks. If you’ve got a specific look in mind, let us know and we’ll help make it happen.
What if I don’t have artwork or my file isn’t print-ready?
No problem! We have an in-house design team that can create artwork from scratch, clean up an existing logo, or help turn your idea into something ready for production. Artwork and design fees may apply depending on what’s needed.
What file types should I send?
High Resolution Vector or Raster artwork is always preferred. Files like AI, EPS, PDF, PSD, PNG, and JPEG generally work. If you’re not sure whether your artwork is usable, send it over and we’ll take a look. For Raster, the ideal resolution is 300 dpi at the actual print size in inches.
Can you match my brand colors?
Yes! We work with Pantone (PMS) colors and existing brand guidelines to get your printed colors as close as possible. Keep in mind that colors can look different on screens, fabrics, and different materials. If you send us Coated (for plastisol inks) or Uncoated (for waterbased inks) Pantone colors, we can match them.
Do you ship orders, or can I pick them up?
Both! We’re located in Whitney Point, NY, just north of Binghamton, and offer local pickup. We also ship orders to customers across the country and internationally. Shipping costs and transit times depend on the destination and order size.
Do you offer live event printing?
Yes! We can bring the printing experience directly to your event. Live screen printing, heat pressing, and laser engraving are a great addition to concerts, festivals, corporate events, brand activations, and more. Guests get to watch their merchandise being printed right in front of them. Reach out with your event details and we’ll discuss the possibilities.
Do you work with businesses, schools, bands, and organizations?
All of the above! Since 2009, we’ve worked with everyone from local businesses and schools to national brands, touring bands, breweries, nonprofits, and events. Whether you’re ordering employee uniforms, promotional merch, or launching your own apparel line, we’re happy to help.
Still Have Questions?
Every project is a little different, and that’s what makes this fun. If you don’t see your question answered here, reach out. We’re always happy to talk through ideas, recommend products, or help figure out the best way to bring your project to life.
Email: [email protected]
Phone: 607-242-7276
Location: Whitney Point, NY