Terms & Conditions
By placing an order with Upstate Merch and paying the deposit you are approving the order invoice, artwork proof given, and the following Terms and Conditions:
A deposit is required on all orders placed. The deposit is at least 50% of the total cost. The remaining balance must be paid in full before the order can be shipped or picked up by the customer. Payments can be made by Credit / Debit card, Paypal, Check, Money Order, or Cash. A $30 charge will be issued for returned checks.
All artwork files must be 300dpi or vector format. All text must be converted to outlines. We will adjust artwork print size to what we thing looks best unless customer specifies specific print dimensions. Printing can only be as good as the artwork. Upstate Merch will not be responsible for poor quality printing due to poor artwork.
Average turnaround for most orders is 10-15 business days (Mon – Fri) plus shipping time. This turn around time is not guaranteed. Adding Tags, Foiling, or other custom print locations will extend the turn around time.
Must Have Dates
Upstate Merch will do everything we can to meet any must-have date, but we cannot guarantee it. Rush fees may apply. Customer will be responsible for any expedited shipping charges associated with the order.
Upstate Merch is not responsible for any loss, damage or shipping delays caused by the delivery carrier.
Please note that not all shirts will be sewn exactly the same; these dimensions are to be used for reference as a “safe” zone to avoid printing on any seams or edges.
- Girls Small – 11” W x 18” H
- Girls Medium – 12” W x 19” H
- Girls Large – 12” W x 20” H
- Girls Extra Large – 12” W x 21” H
- Unisex Extra Small – 12” W x 20” H
- Unisex Small – 14” W x 20” H
- Unisex Medium – 15” W x 22” H
- Unisex Large – 17” W x 24” H
- Youth Small – 13” W x 13” H
- Youth Medium – 13” W x 16” H
- Youth Large – 14” W x 19” H
NOTE: Any print that goes over a seam can result in imperfections in the print.
Printing Over Seams
Inconsistencies may occur in ink coverage and registration when printing over the seams, collar or any other edges. Large prints run the risk of printing over seams. Upstate Merch is not responsible for these inconsistencies.
Orders Including Foiling Or Tags
All orders including foiling or tag printing must be given an additional 4 business to the turn around.
Orders may be cancelled up until the deposit is made. Once the deposit is made, no refunds will be issued.
Upstate Merch cannot guarantee variances in size/shades/construction of garments and merchandise.
If the customer does not specify a Pantone color out of a Coated Pantone Book, then Upstate Merch uses its best guess according to our art department’s monitor. We will pick a specific Pantone for that order, and use it on all other orders to keep consistency. Ink color may vary depending on print style, garment type, or garment blend. Upstate Merch is not responsible for these color variances.
Upstate Merch has the right to change pricing without notice.
Example: John Doe contacts Upstate Merch for a quote on Monday . On Tuesday, Upstate Merch changes their pricing due to rising cotton prices. Later that day John Doe places an order, but the pricing on his invoice reflects the current pricing from Upstate Merch.
Upstate Merch will not be responsible for misprints up to 5% per design.
Polyester / Blended Items
Polyester items can be a struggle to print on depending on the brand or the way they were dyed. The reason polyester can be a struggle to print on is because of a reaction known as dye migration. Dye migration is basically just as it sounds; small dye particles moving from one place (fabric) to another (ink). This causes an unwanted change or tint in ink color. We combat this by using special Polyester inks and bleed blockers. We fight this issue, but once in a while there is a chance for some bleeding depending on the garment. Upstate Merch is not responsible for this issue.
The apparel brand I received is different from what I ordered.
When your order is placed, our team orders your apparel blanks from our distributor. Sometimes that item is out of stock. In this case, we will order a brand that is comparable or better than the apparel you chose. We need to make those on the fly decisions to make sure we get your blanks on time to produce your order.
Trademarks & Licensing
Upstate Merch is not liable for the use of Trademarked or Licensed Images, and customer assumes full responsibility for the use there of.
Claims Or Errors
All claims must be submitted within 72 hours of date of delivery. Please email [email protected] to submit your claim. In the case of an error, 100% of items must be returned to Upstate Merch or the reprint will not be allowed.
Upstate Merch has the right to change prices and terms and conditions without notice.