Terms and Conditions

y placing an order with Upstate Merch and paying the deposit you are approving the order invoice, artwork proof given, and the following Terms and Conditions.

- PAYMENT

A deposit is required on all orders placed. The deposit is at least 50% of the total cost. The remaining balance must be paid in full before the order can be shipped or picked up by the customer. Payments can be made by Credit / Debit card, Paypal, Check, Money Order, or Cash. A $30 charge will be issued for returned checks.

- ARTWORK

All artwork files must be 300dpi or vector format. The design must be sized to the size it should be printed. All text must be converted to outlines. Printing can only be as good as the artwork. Upstate Merch will not be responsible for poor quality printing due to poor artwork.

- TURNAROUND

Average turnaround for most orders is 5-10 business days plus shipping time. This turn around time is not guaranteed.

- RUSH ORDERS

Upstate Merch will do everything we can to meet any must-have date, but we cannot guarantee it. Rush fees may apply. Customer will be responsible for any expedited shipping charges associated with the order.

- SHIPPING

Upstate Merch is not responsible for any loss, damage or shipping delays caused by the delivery carrier.

- PRINTING OVER SEAMS

Inconsistencies may occur in ink coverage and registration when printing over the seams, collar or any other edges. Large prints run the risk of printing over seams. Upstate Merch is not responsible for these inconsistencies.

- ORDERS INCLUDING FOILING OR TAGS

All orders including foiling or tag printing must be given an additional 4 business to the turn around.

- CANCELED ORDERS

Orders may be canceled up until the deposit is made. Once the deposit is made, no refunds will be issued.

- GARMENT VARIENCES

Upstate Merch cannot guarantee variances in size/shades/construction of garments and merchandise.

- MISPRINTS

Upstate Merch will not be responsible for misprints up to 5% per design.

- TRADEMARKS & LICENSING

Upstate Merch is not liable for the use of Trademarked or Licensed Images, and customer assumes full responsibility for the use there of.

- CLAIMS OR ERRORS

All claims must be submitted within 72 hours of date of delivery. Please email Print@UpstateMerch.com to submit your claim. In the case of an error, 100% of items must be returned to Upstate Merch or the reprint will not be allowed.

Upstate Merch has the right to change prices and terms and conditions without notice.